Frequently Asked
Questions
Below are answers to the questions our customers ask most often. If you do not see your question here, call us at (256) 546-9724, and our team will be glad to help.
What areas do you serve?
We serve Gadsden, AL, Etowah County, and the surrounding areas.
What are your business hours?
We are open Monday through Friday, 8:00 AM to 5:00 PM. On Saturday and Sunday, please call us to set up an appointment.
Do you offer 24-hour emergency service?
No, we do not offer 24-hour emergency calls. If you have a plumbing issue, please call us during business hours at (256) 546-9724. If you smell gas, leave the building immediately and call 911 or your gas provider from a safe distance.
Do you serve both homes and businesses?
Yes. We provide residential and commercial plumbing, sewer, and remodelling services.
Are you licensed and insured?
Yes. K D & J Plumbing is licensed and insured, so you can feel confident in the work we perform.
How do I schedule service?
Call (256) 546-9724 or send us a message through our contact page. We will confirm your appointment and explain what to expect during your visit.
How do I get a quote?
Call (256) 546-9724 to schedule a consultation. We will look at the problem or project and provide a clear quote before any work begins.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and cash.
How long has K D & J Plumbing been in business?
We were founded in 1978 by Keith Hathcock and have been proudly serving Gadsden for 48 years.
Should I call a plumber or try to fix the problem myself?
Small issues, such as a loose faucet handle or a clogged drain you can clear with a plunger, may be easy to handle on your own. For leaks inside walls, sewer problems, gas issues, or water heater problems, it is safer and often more cost-effective to call a licensed plumber. A professional can find the root cause and prevent the problem from returning.
How can I tell if my drains need cleaning or a camera inspection?
Slow drains that affect several fixtures, recurring clogs, and sewage odours are common signs. Drain cleaning clears the blockage, while a video inspection shows the condition of the pipe. If we are not sure which service you need, our team can help you decide.
How can I prevent plumbing problems?
Use drain strainers, avoid pouring grease down the sink, keep non-flushable items out of toilets, check for leaks regularly, and schedule maintenance for your water heater and gas connections. Small habits make a big difference over time.
